Privacy Policy - Ratri Chulo
Effective date: April 3, 2026
Last updated: April 3, 2026
This Privacy Policy explains how Ratri Chulo ("we," "us," or "our") collects, uses, stores, shares, and protects personal information when you use our food delivery mobile application available on Google Play Store and Apple App Store, our website, and related services (collectively, the "Service").
1. Company Information
- Company Name: Ratri Chulo
- Address: Aadarshnagar, Nepalgunj, Banke
- Phone: 9762070007
- Email: info@ratrichulo.com
2. Scope of this Policy
This policy applies to all users of our food delivery Service, including customers, delivery personnel, and website/app visitors. By using the Service, you agree to the collection and use of your information as described in this policy.
3. Information We Collect
We may collect the following categories of information:
- Account Information: Name, phone number, email address, password, profile details.
- Order Information: Delivery address, order items, payment details, order history, special instructions.
- Location Information: Precise or approximate location to provide delivery, order tracking, and nearby restaurant results (with your permission).
- Device and Technical Information: Device type, OS version, app version, IP address, language, crash data, and diagnostics.
- Communication Data: Messages, call records metadata, support chat, and notifications preferences.
- Usage Information: Screens viewed, features used, session duration, and interaction logs.
4. How We Collect Information
- Directly from you when you create an account, place orders, or contact support.
- Automatically through app and website technologies such as logs, cookies, and analytics tools.
- From third parties such as payment gateways, mapping providers, and delivery partners.
5. How We Use Your Information
- To create and manage your account.
- To process and deliver food orders.
- To provide real-time order and delivery tracking.
- To process payments, refunds, and resolve disputes.
- To send order updates, OTP verification, support communication, and service announcements.
- To improve app performance, user experience, and service quality.
- To detect, prevent, and investigate fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our terms.
6. Permissions Used by Mobile App
Depending on your device and app features used, we may request these permissions:
- Location: For delivery address detection, live tracking, and location-based results.
- Phone/SMS (if enabled): For OTP verification and account security.
- Storage/Photos (if enabled): For profile images, support attachments, or related uploads.
- Notifications: For order status, offers, and important service messages.
You can manage these permissions in your device settings. Some features may not function properly if permissions are disabled.
7. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information with:
- Restaurants and delivery personnel to fulfill your order.
- Payment processors and banking partners to complete transactions.
- Technology vendors (hosting, analytics, messaging, maps, customer support tools).
- Government or law enforcement authorities when required by applicable law.
- Successor entities in case of merger, acquisition, or asset transfer.
8. Data Retention
We retain personal information only as long as necessary for business, legal, tax, accounting, dispute resolution, and security purposes. Retention periods may vary by data type and legal requirements.
9. Data Security
We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International Data Processing
Your information may be processed or stored on servers located outside your immediate region. Where required, we take appropriate safeguards for cross-border data transfers in accordance with applicable law.
11. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, contact us and we will take appropriate action.
12. Your Rights and Choices
Subject to applicable law, you may have rights to:
- Access and review your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your account and personal data.
- Withdraw consent for certain processing activities.
- Opt out of promotional communications.
To exercise any of these rights, contact us at info@ratrichulo.com or 9762070007.
13. Account Deletion Request
You can request account deletion by contacting us via email or phone. After verifying your identity, we will process your request within a reasonable period, subject to legal and operational retention requirements.
14. Third-Party Services
The Service may include links or integrations with third-party platforms (such as payment gateways, map providers, and social logins). Their privacy practices are governed by their own policies, and we encourage you to review them separately.
15. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Material changes may also be communicated via in-app notice, email, or other suitable channels.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Ratri Chulo
- Address: Aadarshnagar, Nepalgunj, Banke
- Phone: 9762070007
- Email: info@ratrichulo.com